Financial flows have to keep running. Strawbay is engineered for high availability, fast recovery and clear incident handling, with documented disaster-recovery plans for the scenarios that matter.
Disaster recovery
Documented plans, defined targets
Cloud region outage
If our cloud region degrades, we redeploy within the EU from hourly backups.
Distribution supplier outage
If a document-distribution partner fails, we reroute and re-send affected documents.
ERP integration outage
Third-party ERP and bank outages are recovered routinely via re-push and re-enablement, typically with no data loss.
Human error or critical bug
A controlled rollback restores the last good state, backed by hourly backups and a deliberate release process.
Sensitive data disclosure
A defined response contains, assesses and notifies, with DPO involvement and customer notification per the SLA.
When something happens
Clear incident handling
Our Incident Management Process runs detection, triage, containment, recovery and a post-incident review. Affected customers are notified per our Incident Notification SLA. We do not publish a live public status feed yet; if you need real-time incident alerts, we set that up as part of onboarding.